Privacy Policy

Last Updated: 24 February 2026

This privacy policy applies between Rhino Greenhouses (as defined below) and you (“you”): (i) a User (as defined below) of this Website (as defined below), or an individual who engages with us via our social media accounts, on the phone or in connection with any purchases, contracts or related matters; (ii) an individual we deal with in a business capacity; or (iii) an individual that applies for work with us.

Rhino Greenhouses takes the privacy of your information very seriously. This privacy policy applies to our collection, use, storage and disclosure of any and all Data (as defined below) collected by us or provided by you.

Please read this privacy policy carefully together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data	collectively all personal data that you submit to Rhino Greenhouses (including via the Website) or we collect about you;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the section below (Cookies);
Rhino Greenhouses, or us	Greenhouses Direct Limited trading as Rhino Greenhouses, a company incorporated in England and Wales with registered number 03031819 whose registered office is at The Rhino House, Roundham Park Industrial Estate, Roundham Road, East Harling, Norwich, Norfolk, England NR16 2QN;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Data (Use and Access) Act 2025;
User	any third party that accesses the Website and is not either (i) employed by Rhino Greenhouses and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Rhino Greenhouses and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.rhinogreenhouses.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• "including" is understood to mean "including without limitation";
• a reference to any statutory provision includes any modification or amendment of it; and
• the headings and sub-headings do not form part of this privacy policy.

Data collected

We may collect the following Data from you:

• Identity Data: including your name;
• Contact Data: including your billing address and delivery address, email addresses and telephone numbers;
• Transactional Data: including information about our business dealings, transactions and interactions with you;
• Business Data: where we deal with you in a business capacity, the name of the organisation you represent, your position and your department;
• Marketing and Communications Data: including your preferences in receiving marketing from us, your communication preferences and your language settings;
• Recruitment Data: including your CV and data related to your employment history and salary expectations for the purpose of considering and progressing your application to work for us;
• Technical Data: including IP address (automatically collected), web browser type and version (automatically collected) and operating system (automatically collected); and
• Usage Data: including a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected),

in each case, in accordance with this privacy policy.

Our use of Data

For purposes of the UK GDPR and EU GDPR (“UK/EU Data Protection Laws”), Rhino Greenhouses is the "data controller" and we are registered with the UK Information Commissioner’s Office under registration number ZB860128.

All Data is stored securely in accordance with the principles of the UK/EU Data Protection Laws. For more details on security see the clause below (Security).

We will only process your Data where we have a lawful basis to do so. The lawful basis will depend on the purposes for which we have collected and use your Data. In almost every case, the lawful basis will be one of the following:  

• Performance of a contract with you: This applies where we process your Data to fulfil the contract we have entered into with you.
• Compliance with the law: This applies where we are subject to a legal obligation and need to use your Data in order to comply with that obligation.
• Our legitimate business interests: This applies where we have a legitimate interest to use Data regarding you in relation to the operation of our business.

·        Consent: Where you have given consent for us to process your Data for a specific purpose.

Any or all of the above Data may be required by us from time to time in order to operate our business and provide you with the best possible service and experience, including when using our Website. Specifically, Data may be used by us for the following reasons:

Purpose of processing	Category of personal data	Lawful bases
To enter into and fulfil our contracts with customers to provide products and services and other third parties	Identity Data Contact Data Transactional Data Business Data Financial Data	Performance of a contract with you Our legitimate interests for our business operations
To respond to queries and requests (e.g. a request for our brochure)	Identity Data Contact Data Transactional Data Business Data	Our legitimate interests for our business operations
Use of the Website and social media accounts	Identity Data Contact Data Financial Data Transactional Data Business Data Technical Data Usage Data Marketing and Communications Data	Performance of an agreement with you Our legitimate interests for our business operations
Internal record keeping	All data types	Our legitimate interests for our business operations
Improvement of our products / services	Identity Data Contact Data Transactional Data Business Data	Our legitimate interests for our business operations
Transmission by email of promotional materials that may be of interest to you	Identity Data Contact Data Transactional Data Business Data Marketing and Communications Data	Consent Our legitimate interests for our business operations
Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website	Identity Data Contact Data Transactional Data Business Data	Our legitimate interests for our business operations
Collected and shared as hashed data in a privacy-friendly way with selected third parties (such as google and facebook), to assist in measuring the performance of advertisements issued by Rhino Greenhouses	Identity Data Business Data Technical Data Usage Data	Our legitimate interests for our business operations
To set and operate cookies and similar technologies of the Website	Technical Data Usage Data	Consent Our legitimate interests for our business operations
To handle complaints and disputes	All data types	Our legitimate interests for our business operations
To comply with the law and to enforce our legal rights	All data types	To comply with our legal obligations Our legitimate interests for our business operations
To consider your application for work with us and to allow you to participate in our recruitment processes	Identity Data Contact Data Recruitment Data	Our legitimate interests for our business operations

 

Third party websites and services

Rhino Greenhouses may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of our business. The providers of such services may have access to certain Data collected or provided by you.

Any Data used by such parties is used only to the extent required by them to perform the services that we request and such third parties are subject to a duty of confidentiality. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the UK/EU Data Protection Laws.

Google Analytics collects visitation data and associates it with Google information from accounts of signed-in Users who have consented to this association for the purpose of ads personalisation, Google Signals and detailed device and location data. This sharing is to measure the performance of advertisements issued by Rhino Greenhouses.

We may share your Data with our affiliates and other companies within our group of companies. We may also disclose your Data if we are under a duty to disclose or share your Data in order to comply with any legal or regulatory obligation or request, or to protect the rights, property or safety of us or you (including our rights under our contracts with customers).

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Rhino Greenhouses may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Rhino Greenhouses. Data provided by you will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business, the company or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Storage and international transfers of your Data

Your information is stored in the United Kingdom (“UK”) or European Economic Area (“EEA”), but we may transfer it to countries outside the UK and EEA, including to the United States of America and South Africa.

Whenever we transfer your Data internationally, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your Data and to make sure it is treated securely and in accordance with this privacy policy. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” or UK “International Data Transfer Agreement” or “UK Addendum”) to ensure your Data is subject to adequate safeguards in the recipient country.

Controlling use of your Data

Wherever you are required to submit Data, you may be given options regarding our use of that Data. This may include the following:

• use of Data for direct marketing purposes; and
• sharing Data with certain third parties.

Where permitted by law or where we have asked for your consent, we may send you marketing materials which we believe may be of interest to you. You can ask us to stop sending you marketing messages at any time by contacting us at privacy@rhinogreenhouses.co.uk.

Failing to provide your Data

Where we need to collect Data by law, or under the terms of a contract we have with you, and you fail to provide that Data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products and services). In this case, we may have to cancel the provision of our products and services, but we will notify you if this is the case at the time.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.

You may restrict your internet browser's use of Cookies. For more information see the section below (Cookies).

Accessing your own Data

Rhino Greenhouses takes your privacy seriously and wants you to be aware of your rights, as follows:

• you have the right to ask for confirmation of whether we process your Data and access a copy of any of your Data held by Rhino Greenhouses (where such Data is held);
• you have the right to have inaccurate Data rectified, or completed if it is incomplete;
• in certain circumstances, you have the right to have your Data erased or transmitted directly to another company, where technically feasible;
• where the processing of your Data is based on your consent, you have the right to withdraw your consent at any time without impact to any data processing activities that have taken place before such withdrawal;
• you have the right not to be subject to any decisions based solely on automated processing, including profiling, which has legal or similarly significant effects on your unless we have your consent, it is authorised by law or it is necessary for the performance of an agreement; and
• in certain situations, you have the right to restrict or object to our processing of Data regarding you.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details. This is a security measure to ensure that Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Please send us an email at privacy@rhinogreenhouses.co.uk if you would like to exercise any of your rights.

In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your Data, you can make a complaint to the data protection regulator in your habitual place of residence.

• For individuals in the UK – the contact information for the UK’s data protection regulator can be found here: https://ico.org.uk/make-a-complaint/.
• For individuals in the EEA – the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en.

Security

Data security is of great importance to Rhino Greenhouses and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected about you or from you.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to us online or via the Website.

Cookies

This Website may place and access certain Cookies on your computer. Rhino Greenhouses uses Cookies to improve your experience of using the Website and to improve our range of products and services. Rhino Greenhouses has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Rhino Greenhouses to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

·       Strictly Necessary Cookies - these are Cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

·       Analytical/Performance Cookies - they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

·       Functionality Cookies - these are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·       Targeting Cookies - these Cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Retention of Data

We will retain your Data for as long as it is necessary for the purposes for which it was collected and processed. Additionally, we retain Data for the purposes of satisfying any legal, regulatory, accounting, finance, tax, reporting and insurance requirements after which we take steps to destroy or de-identify Data when the Data is no longer required for any purpose for which it may be used or disclosed by us and we are no longer required by law or regulation to retain the Data. Please note that this will be assessed on a case-by-case basis.

Changes to this privacy policy

Rhino Greenhouses may change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website so you should look at this policy regularly to check for any changes. You are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. If you do not agree to the updated policy, you must stop using the Website and/or your engagement with us.

Contact

You may contact Rhino Greenhouses by email at privacy@rhinogreenhouses.co.uk.